Reference

Read These Terms Before You Start

These terms govern every account on monkeyspins — how you open one, how deposits and withdrawals through PayPal, Venmo, and Play+ are handled, and what happens when something goes sideways.

Eligible US states onlyPayPal, Venmo & Play+ coveredAccount-level enforcementState-law dependent accessOne account per person
monkeyspins Read These Terms Before You Start
TERMS CONTACT PATHS

Reach Us About Your Terms Questions

Team online

Live Chat

Open the chat icon in your account dashboard to reach our support team directly. Use this for urgent account-level questions tied to these terms, including payment holds or eligibility flags.

Email Support

Send a detailed message to our support address found in your account settings. Attach any relevant documents — such as ID or a PayPal transaction record — when asking about a withdrawal hold or dispute.

Account Help Center

Our help center covers the most common terms-related questions, including how to update your registered payment method from Venmo to Play+ and what triggers a manual identity review.

HOW WE HANDLE THIS

Account Security and Data Practices

Data We Collect

We collect registration details, payment method identifiers, and session activity. This data is used strictly for account operation, identity verification, and state-eligibility checks — never sold to third parties.

Cookie Use

Our site uses session and preference cookies to keep your account logged in and remember your payment method selection — whether that's PayPal, Venmo, or Play+. You can manage cookies via your browser settings.

Account Security Steps

We use SSL encryption across all account pages and require two-factor authentication on withdrawal requests. If we detect a login from an unrecognized device, your account may be temporarily locked pending your confirmation.

Data Retention and Deletion

Account data is retained for the period required under applicable state law. To request deletion or a copy of your data, contact us through the email channel in your account settings with your registered name and state.

Common Questions About These Terms

These are the questions we get most often when someone reviews these terms before opening an account. Each answer reflects how these rules apply in practice — not just what the policy says in the abstract.

No. Your payment method must be registered in your own name. Using a PayPal or Venmo account belonging to another person violates these terms and may result in your account being suspended and the deposit reversed.

If your state is removed from the eligible list, we will notify you by email. Your account balance will be available for withdrawal during a wind-down period; wagering access will be suspended from the effective date.

Submit a request through the email support channel with a copy of your government-issued ID. Name changes require supporting legal documentation. Payment method updates — for example switching from Venmo to Play+ — also require identity confirmation.

The core account terms apply uniformly, but certain provisions — particularly around wagering types and payout processing — may vary based on state law. Your account dashboard will show the rules applicable to your state at login.

We post a notice in your account dashboard and send an email to your registered address before any material change takes effect. The updated effective date is shown at the top of this page after each revision.

Contact our support team via live chat or email with your account ID and a clear description of the dispute. We review each case individually; our decision is final under these terms but does not limit any rights you hold under state law.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.