Reference

How monkeyspins Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, fund it through PayPal, Venmo, or Play+, and use the platform — and what we do with it.

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Privacy questions move faster when you use the right channel. Our privacy team handles data access requests, deletion requests, and cookie opt-outs separately from general account support — so your request goes to the right desk without getting bounced around. Use the paths below to get a direct response.

Privacy Email Send your data access or deletion request to our privacy inbox. Include your account email so we can locate your record and respond within the required timeframe under applicable state law.

Live Chat Reach account support through the live chat widget in your logged-in dashboard. For privacy-specific requests, the agent will route your case directly to the privacy team.

Account Settings Some data controls — like cookie preferences and marketing email opt-outs — are handled directly inside your account settings without needing to contact us at all.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Every piece of information you share with us — from your identity documents to your Venmo deposit history — is stored on encrypted servers. We use SSL across all account pages and require re-authentication for sensitive actions like changing your email or requesting a withdrawal. Cookies on monkeyspins are divided into strictly necessary, functional, and analytics categories; you can adjust non-essential cookies from your account preferences.

Encrypted Storage Your personal data and identity documents are stored with encryption at rest. We do not keep unmasked payment credentials for PayPal, Venmo, or Play+ — only the references needed to reconcile transactions.

Cookie Controls Strictly necessary cookies run the login session and keep your account wallet state intact. Analytics and marketing cookies are optional; you can turn them off in account preferences at any time.

Data Retention Policy Identity records are kept while your account is open and for the legally required period after you close it. Transaction logs follow the same state-law retention framework and are not kept longer than required.

Requesting Changes To update, access, or delete your data, submit a request through the privacy email or live chat. We verify your identity before processing any change to prevent unauthorized access to your records.

Data We Gather and Why We Gather It

monkeyspins Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you create an account, we collect your name, email address, date of birth, and the identity documents needed to verify your eligibility under state law. If you deposit through PayPal or Venmo, we receive a transaction reference — not your full wallet credentials — so

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we can match your deposit to your account. Play+ prepaid card activity is similarly logged at the transaction level, not the card-detail level. We also collect device and browser data automatically: IP address, session timestamps, and pages visited. This helps us detect unusual login activity and
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keep your account secure. We do not sell your personal data to third-party advertisers. Data shared with payment processors, identity-verification partners, or state regulators is shared only to the extent required to operate the platform legally in eligible states. Retention periods vary by data type: identity
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documents are held as long as your account is active and for the period required by applicable law after closure; transaction records follow the same framework. You can request a copy of the data we hold on you at any time by contacting our privacy team.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

What You Asked About Your Privacy Rights

These are the questions we actually get from people who want to understand how their data is handled — not a generic list. If your question is not here, the live chat route in the support section above gets you a direct answer.

No. We do not sell your personal data to advertisers or data brokers. Data is shared only with payment processors like PayPal and Venmo, identity-verification partners, and regulators where state law requires it.

We receive a transaction reference ID and confirmation amount — not your PayPal login credentials or Venmo PIN. That reference is matched to your account to confirm the deposit cleared.

Email our privacy team from the address linked to your account and request a data export. We verify your identity first, then send a summary of what we hold within the timeframe required by applicable law.

Yes. Submit a deletion request through privacy email or live chat. We will remove your data except what we are legally required to retain — such as identity records and transaction logs under state law.

Strictly necessary cookies keep your session active and your account wallet state stable. Analytics and marketing cookies are optional; head to your account preferences and toggle them off whenever you want.

Only where required by the law of the eligible state in which you are accessing the platform. We share the minimum information necessary to meet compliance obligations — nothing beyond that.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal InfoFAQ InfoNashville Slots

How monkeyspins Handles Your Personal Information

How to Contact Us About Your Data

Data Handling, Cookies, and Account Security

What You Asked About Your Privacy Rights

01 Does monkeyspins sell my personal data to other companies?

02 What information does monkeyspins collect when I deposit via PayPal or Venmo?

03 How do I request a copy of the data monkeyspins holds on me?

04 Can I ask monkeyspins to delete my account data?

05 How are cookies used on monkeyspins, and can I turn them off?

06 Does monkeyspins share my data with state regulators?

Privacy Policy

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